FAQS

 

About SEON DEVICE:

 

How long does battery last?

SEON has a battery life of 2 years.

Is the product waterproof? 

Yes.

How does it connect to emergency services?

SEON is connected through your phone by using Bluetooth technology.

What if I run out of data on my phone? 

Should no data services be available, SEON will send your alarm through text message. For best results and continued location updates, we recommend to always ensure having sufficient airtime.

Do you track me all the time? 

No. We will only ever track your position once you have triggered an alarm.

Can I pair the product with two smartphones? 

SEON can only be used with one smartphone at a time.  

What if my phone gets stolen?

Even if your phone has been taken from you, an alarm can still be triggered. The maximum distance between the clip and the phone is 15m. 

 

 

About the USE CASE:

 

What if I accidentally click the button? 

Once triggered, the clip and your phone will vibrate. You can cancel the alarm in the SEON app at any time.

What if my phone dies? 

Unfortunately, at this point, the device cannot work if your phone is not operational. We advise that you have enough battery on your phone when heading out, or to carry a portable battery on-the-go. 

When can I use the product? 

You may use the product in situations where you are physically assaulted. It is advisable for our users not to use the device when they feel unsecure with no evidence of real danger, because other users might be in a situation that demands a serious rescue.

 

 

About SECURITY NETWORK & COVERAGE:

 

Who will be responding?

We have partnered with trusted private security services. Our service is only offered in areas with sufficient coverage.

How do I know if my call for help was actually sent? 

Once a private security guard receives a request for help and accepts it, the user's device vibrates in a continuous manner to let the user know help is on the way. 

Can I use SEON outside of Cape Town? 

Please refer to our coverage map for latest availability updates.

What if I require assistance outside of the coverage area?

We only offer our service in areas where we can deliver the fastest response. If you are outside our coverage area, we will alert and support the local authorities.

How long does it take for help to arrive?

It is not possible to guarantee a standard response time as traffic, road blockings or street protests might delay a response unit. We maintain the largest network of responders and will always ensure that you receive the fastest possible security response.

 

 

About PRICING:

How much does the hardware/service cost?

The device costs R599. 
Monthly subscription fee is R199. 

Do you charge per call out? 

No. The monthly fee includes the fastest security response whenever you require it.

Can I cancel my subscription?

Yes. You can cancel your subscription at any time. No questions asked.

What happens if I lose my device? 

All your information is securely stored in your user account. Simply connect a new SEON device to your smartphone and continue using the service. You can also always use our app to trigger an alarm.

 

 

 
 
 

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